Element Academy is committed to protecting the privacy and security of the personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, or use our services related to fire safety courses.

 

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, job title, employer details, and any other personal details you provide when you sign up for a course or contact us.
• Payment Information: If you make a payment for our services, we collect your payment card details and billing address.
• Technical Data: We automatically collect information about your device, browser, IP address, and website usage through cookies and similar technologies.

 

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Our Services: To process your registration for courses, communicate about your course status, and offer support.
• Payment Processing: To process payments and handle refunds, if necessary.
• Marketing Communications: To send you updates, promotions, and information about new courses, only with your consent.
• Website Improvements: To enhance our website, track usage patterns, and improve user experience.

 

3. Sharing Your Information

We will not share your personal information with third parties, except in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., payment processors, email services).
• Legal Requirements: We may disclose your information if required by law, such as in response to a court order or legal process.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

 

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about how you use our website. You can control cookie preferences through your browser settings.

 

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

 

6. Retention of Your Information

We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

 

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your information.
• Deletion: You can request that we delete your personal information, subject to legal obligations.
• Objection: You can object to the processing of your data for marketing purposes.

 

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this page and notify you by posting the updated policy on our website.

 

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: enquiries@element-pfp.co.uk
Phone: 0116 467 0387